KEY FEATURES OF HELPDESK

Incident control and resolution (registration, tracking, follow up, closure and documentation)
Proactivity guaranteed through proprietary software program, checking 1,000 objects on servers and computers with automatic ticket generation
Online tracking and alerts of your computing environment. Equipment inventory, software licenses
Single factor of contact - Phone, e-mail, Chat, and Simple Click at the user's terminal thru an exclusive program

FEATURES THAT BRING RESULTS

• Contact by using e-mail, Chat, and Simples Click on the consumer's terminal through an one of a kind program
• Knowledge Islands: Technicians available with specific information such as: database, as properly as, Linux, Open Source, Windows, Backup, XEN / VMware Virtualization, Terminals, Security, Firewall, etc,
• Immediate Assistance - More than 85% of the consultations within the first contact, with the cause of reducing SLA.
• Methodology - ITIL might be applied for large clients, or LLEVON's very own method for smaller clients
• Contracts - (24 x 7), (eight x 5), as needed
• VIP carrier for executives - depending on the need, we are able to put into effect differentiated offerings for company executives
• Knowledge Base (known errors) - statistics database of incidents already reported, aiming but to solve destiny issues with agility and security
• Service Catalog - Similar to a eating place menu, the person will understand which merchandise and offerings may be available to order, in fact, this offers the consumer a wonderful knowledge of the attributes of computers,
• Hardware and Software Inventory - Whether you have 1 or 5,000 PCs for your organization, your technology data asset (IT) - hardware and software, is crucial to your commercial enterprise success
• Migration of Operating Systems - In your company, whatever the operating system, it is typically a standardized operating system. And while you want to change: is it a nightmare?
• Deployment (Deployment): In other words, Deployment is the method of fast, established and doable distribution of Operating Systems and Programs, optimizing the time of migrations, updates and new system implementations, standardizing the desktop

Finding best help desk support jobs