Help Desk Manager job description

We are looking for a certified Help desk manager to sign up for our crew. You will be accountable for main our technical help team to provide first rate customer support and solve all technical issues.

As a Help desk manager, you have to have a strong technical heritage mixed with customer service enjoy. A problem-solving mind-set with an capacity to motivate your crew to achieve specific desires are essential abilities to perform properly on this position.

Ultimately, you should have the ability to ensure high pleasant technical aid and increase client satisfaction.

Help Desk job description

• Manage the help table group and compare performance
• Ensure customer service is well timed and correct on a each day basis
• Recruit, train and guide assist desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer service by means of actively responding to queries and handling complaintsEstablish first-class practices through the complete technical assist process
• Follow up with clients to identify regions of improvement
• Develop each day, weekly and monthly reviews on help desk team’s productivity
• Provide customer remarks to the appropriate internal teams, like product developers

Requirements

• Proven work experience as a Help table manager
• Hands on revel in with help desk and remote manage software
• Solid technical background with an ability to give commands to a non-technical audience
• Customer-carrier orientated with a problem-solving attitude
• Excellent written and verbal communications capabilities
• Team management abilties
• BSc degree in Computer Science, Information Technology or relevant field