When we explain what the help desk is , we say that the help desk works at the initial level of service , those simpler issues that can be resolved more easily.
However, what about those more complex requests, which depend on greater technical knowledge and even autonomy to be resolved?
They go to the second level of service , also known as Service Desk.
The service desk is a complete support service that arose from the need for greater support in the IT area
In addition, he works with objectives and goals, so the contracted company plans and executes action plans to improve the computational area of the contracting company.
Want to know more about the difference between help desk and service desk? Access our article: Help desk and Service desk: do you really know the difference? and learn much more than just help desk.
Read More: help desk work
However, what about those more complex requests, which depend on greater technical knowledge and even autonomy to be resolved?
They go to the second level of service , also known as Service Desk.
The service desk is a complete support service that arose from the need for greater support in the IT area
In addition, he works with objectives and goals, so the contracted company plans and executes action plans to improve the computational area of the contracting company.
Want to know more about the difference between help desk and service desk? Access our article: Help desk and Service desk: do you really know the difference? and learn much more than just help desk.
Read More: help desk work
No comments:
Post a Comment