As a concept
Help Desk is a facilitator for the procedure of solving operational problems, through communication and interaction networks, internal and external, among the source of the hassle (client) with the potential / capability of trouble fixing analysis (expert) so that the Asset Management procedure becomes more effective in enhancing unit performance. Its operational implementation refers back to the principles within the Knowledge Management concept.
As a system
Help Desk is a collaborative network of diverse associated parties that are managed following the agreed strategies and mechanisms. Its operations are supported by means of infrastructure: organizations, specialists and web-primarily based technology, to aid the tracking function and trouble fixing manner on-line and in actual time.
The Help Desk will offer the subsequent benefits:
continuity of on line and actual-time monitoring and communique
facilitation of trouble fixing collaboration
facilitation of synergy between stakeholders
facilitation of personnel for evaluation and supervision
data-financial institution development (e-Library) problems and solutions
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