Sunday, April 26, 2020

Looking for Help Desk Agent Job 2020

  • Respond to requests from users by means of official contact.
  • Analyze incidents and / or problems presented by users.
  • Resolve incidents reported by users.
  • Channel incidents and / or problems to the necessary areas of the group's systems and / or business.
  • Documenting the case based on standards help desk to provide transparency to the collection, audit process and monitoring it.
  • Sort the incidence according to the defined categorizations help desk.
  • Provide quality service based on ITIL best practices.
  • Guarantee defined service levels.
  • Meet and align with the changes that occur in business processes.
  • Align the care process incidents and problems (ISO20000), with a sense of urgency solving operational issues.
  • Punctual registration of your activities carried out daily in the system defined by IT.
  • Share your technical knowledge to the other team members.
  • Support the induction of the area to new team members.
  • Attend and pass assigned trainings.
  • Apply the knowledge gained in training for assigned projects.
  • Sticking to the policy of the Home Office to 100% when applied.
  • Plan vacations in advance to avoid impacts on the delivery of projects in a timely manner.
  • Be involved in the development, achievement of objectives and behaviors set out in the high-performance model.


  • Schooling Lic. In Computer Systems or Computing (Titled)
  • Minimum 2 years experience in similar position.
Abilities.

  • SQL Server Basic
  • Basic programming knowledge
  • Desirable knowledge at Remedy
  • Technical support to users
  • Customer service via phone, chat, etc.

No comments:

Post a Comment