The required qualifications for the IT helpdesk Technician position

Are you passionate about information technology? Would you like to boost your career as someone who manages technical support? If so, this is the ideal opportunity for you! We are currently searching for an IT helpdesk technician to be part of our team of professionals who specialize in Hardware and Software Procurement. As the chosen IT helpdesk technician, you will be the primary point of contact for IT users.

Your tasks as an IT helpdesk Technician:

• Diagnose hardware, software and network problems, and maintain detailed records of symptoms and steps taken to resolve in the helpdesk database
• Perform the installment and maintenance of desktop computer hardware and software
• Produce documentation for the use of IT systems and software
• Onboarding for all new company employees and provide training as needed
• Sustain current and accurate inventory of technology hardware, software and resources
• Proactively identify opportunities to evolve and improve the IT support delivery systems
• Make recommendations to the company Team about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment
• Create and maintain regular written and in-person communications with the organization executives, department heads and end users regarding pertinent IT activities
• Perform other related duties as assigned

The required qualifications for the IT helpdesk Technician position:

• Must have a minimum of 2 years of experience in a Support Role
• Must have experience completing or managing IT activities in a highly regulated environment
• Must be able to quickly research and self-educate on new information, technologies and methods
• Be detail oriented and comfortable in a fast-paced, rapidly changing work environment requiring the ability to prioritize and multi-task
• Must be able to work independently with minimal oversight as well as in groups with individuals of differing technical backgrounds
• Good oral and written communication skills (English with French being a strong asset)
• Must be able to regularly complete IT operations and project within established timelines
• Must have strong Knowledge of Microsoft Office Products is required
• Active directory and TCP-IP experience are strong assets
• Must know how to work with Windows Server and Virtual Machines such as VMWare
• Be a well-organized individual be well and maintain proper time reporting records